These terms apply to all tours, packages and travel services booked with Prime Value Tours Pvt. Ltd., Varanasi, India (“Prime Value Tours”, “we”, “us”). By confirming a booking, you agree to these terms.
1. Bookings & Payments
- A booking is confirmed only after we receive the advance payment and send you a written confirmation.
- The balance must be paid before the tour start date, as stated in your booking confirmation.
- Prices are quoted per person unless stated otherwise and are subject to availability of hotels, transport and services at the time of booking.
2. Price Changes
Quoted prices are based on rates and taxes applicable on the date of quotation. Any increase in government taxes, fuel costs, entrance fees or exchange rates before travel may be passed on to you.
3. Cancellations & Refunds
- Cancellations must be made in writing by email to info@primevaluetours.com.
- Cancellation charges depend on how close to the travel date you cancel and on the charges levied by hotels, airlines and other suppliers; the applicable charges are stated in your booking confirmation.
- Refunds, where due, are processed after deducting applicable charges and bank fees.
- No refund is made for unused services, missed sightseeing or early departure once the tour has started.
4. Changes to Your Tour
We may change itineraries, hotels or transport if needed because of weather, strikes, road conditions, government orders or other circumstances beyond our control. Where possible we will provide services of a similar standard. Any extra cost arising from such events is payable by the traveller.
5. Travel Documents
Travellers are responsible for holding a valid passport, visa, permits and any required health documents. We can assist with visa guidance, but approval rests with the authorities and we are not liable for refusals or delays.
6. Travel Insurance
We strongly recommend comprehensive travel insurance covering cancellation, medical expenses, accidents and loss of baggage.
7. Our Responsibility
Prime Value Tours acts as an agent for hotels, transport companies, airlines and other service providers, and is not liable for their acts, omissions, delays or defaults, or for any injury, loss, damage or expense arising from them or from events beyond our control.
8. Conduct at Sacred Sites
Travellers are expected to respect local laws, customs and the rules of temples, monasteries and pilgrimage sites, including dress codes and photography restrictions.
9. Complaints
Please tell your guide or our office immediately if anything is not as expected during the tour, so we can resolve it on the spot. Any complaint after the tour should be sent in writing within 15 days of completion.
10. Governing Law
These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Varanasi, Uttar Pradesh.
Contact Us
Prime Value Tours Pvt. Ltd., 3rd Floor, E-8, Central Jail Rd, Opposite Main Gate, Shanti Vihar, Gilat Bazar, Chotta Chuppepur, Varanasi-221003, India
Phone / WhatsApp: +91-9794122849 · Email: info@primevaluetours.com